SMS Privacy Policy

Aura Financials LLC

Effective Date: July 6, 2026

Aura Financials LLC (“we,” “us,” or “our”) is committed to protecting your privacy. This SMS Privacy Policy explains how we collect, use, and safeguard your personal information in connection with our Short Message Service (SMS) registration and messaging communications.

1. Information We Collect

When you opt-in or register to receive SMS communications from Aura Financials LLC, we may collect the following personal information:

Your mobile telephone number.
Your name and contact preferences.
Any information you explicitly provide during your interactions with us via text message.
Records of your opt-in consent and message history.

2. How We Use Your Information (Message Description)

Aura Financials LLC uses two-way SMS exclusively for responding to consumer-initiated requests and servicing existing accounts; we do not engage in cold outreach, unsolicited marketing, or bulk automated promotional blasts.

Lead Response & Quote Fulfillment: When a consumer explicitly requests a financial or insurance quote via our website and opts in to receive text communication, an independent agent from our office follows up individually. Messages are conversational and tailored to fulfill that specific request (e.g., providing quote details and scheduling consultations).
Active Account Servicing & Customer Support: For active, opted-in policyholders, SMS is used by our licensed staff for day-to-day transactional account maintenance and client support. This includes sending critical, time-sensitive policy notifications, payment reminders, billing alerts, policy renewal updates, and scheduling account reviews, as well as directly responding to client-initiated support inquiries.
Message Frequency: Message frequency varies based on your interactions and account activity.
Message and Data Rates: Message and data rates may apply.

3. Strict Prohibition on Data Sharing for SMS

Mobile Information Privacy Guarantee: Aura Financials LLC strictly adheres to consumer privacy standards regarding mobile data. No mobile information or SMS registration data will be shared with, sold to, or rented to third parties or affiliates for marketing or promotional purposes.
All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties under any circumstances.

4. Prevention of Unauthorized Sharing (Data Security & Safeguards)

We maintain robust administrative, technical, and physical safeguards designed to protect consumer data from unauthorized access, use, or disclosure, and to prevent the unauthorized sharing of SMS and mobile data:

Administrative Safeguards: We restrict access to mobile contact information to authorized personnel only who require access to manage your account or deliver requested communications. All employees undergo internal privacy training regarding safe data handling practices.
Technical Safeguards: We utilize industry-standard encryption, secure firewalls, and access-controlled Customer Relationship Management (CRM) databases to protect your data during transmission and storage.
Physical Safeguards: Any physical infrastructure or equipment housing client data is maintained in secure, restricted-access facilities protected by biometric or keycard security.

5. Opt-In and Consent

By providing your mobile number and completing an SMS registration or online quote form, you expressly consent to receive non-automated or automated text messages from Aura Financials LLC. Consent to receive marketing or informational text messages is never a condition of purchasing any insurance products or services from us.

6. How to Opt-Out

You can cancel the SMS service at any time. To stop receiving text messages from Aura Financials LLC, reply directly to any of our messages with any of the following standard keywords:

After you send the SMS message “STOP” to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us unless you explicitly register or opt-in again.

7. Help Instructions

If you need assistance or have questions regarding our text messaging service, you can get help at any time by replying directly to our messages:

Reply HELP to any message to receive automated assistance instructions.
Contact us directly via email at support@aurafinancials.com or via phone at 215-555-1234.

8. Changes to This SMS Privacy Policy

We reserve the right to update or modify this SMS Privacy Policy at any time to reflect updates to our services or changes in applicable regulatory requirements. Any updates will be posted on this page with a revised effective date.

Aura Financials LLC • Professional Insurance & Financial Solutions